Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
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815-399-2886 | 3427 E State St Rockford, IL 61108

CODE OF ETHICS

CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

Ethics

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.


What Our Customers Are Saying

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The business always does a great job and takes care of him. They are very polite.

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We brought an older Buick my son drives...it needed a new sensor..we called at 9am; it was towed in and fixed by 3!

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Dependable, caring. We have confidence in the work TJ's does with our family's vehicles.

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Going to Tjs is a real delight. I have been a regular customer since I moved to Rockford 4 years ago. You can't go wrong at Tj's!!

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I always trust the advice and service I receive.

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As always, no complaints on my visit. All my questions were answered in detail.

  • ACDelco
  • ASE (Automotive Service Excellence)
  • Rockford IL
  • Wix
  • Walker
  • Champion
  • Moog
  • Gates
  • Monroe
  • TECH-NET Professional Auto Service - Trans
  • Car Care Aware
  • Call Us For Service: 815-399-2886