Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
settings

815-399-2886 | 3427 E State St

AUTONET TV

AUTONET TV, Rockford, IL

Do you have a Clue (Get the Most Out of a Service Visit)

Posted April 18, 2021 9:18 AM

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

TJ's Auto Center Inc.
3427 E. State St.
Rockford, Illinois 61108
815-399-2886



Search



Archive

June 2010 (71)
July 2010 (4)
August 2010 (4)
September 2010 (4)
October 2010 (4)
November 2010 (4)
December 2010 (4)
January 2011 (4)
February 2011 (4)
March 2011 (4)
April 2011 (5)
May 2011 (5)
June 2011 (4)
July 2011 (4)
August 2011 (5)
September 2011 (4)
October 2011 (4)
November 2011 (5)
December 2011 (4)
January 2012 (5)
February 2012 (2)
March 2012 (5)
April 2012 (4)
May 2012 (5)
June 2012 (4)
July 2012 (5)
August 2012 (4)
September 2012 (4)
November 2012 (1)
December 2012 (2)
March 2013 (1)
April 2013 (3)
May 2013 (2)
October 2013 (5)
November 2013 (2)
January 2014 (2)
February 2014 (3)
March 2014 (1)
July 2014 (4)
August 2014 (7)
September 2014 (4)
October 2014 (5)
November 2014 (4)
December 2014 (5)
January 2015 (4)
February 2015 (4)
March 2015 (4)
April 2015 (4)
May 2015 (3)
June 2015 (5)
July 2015 (2)
September 2015 (2)
October 2015 (4)
November 2015 (5)
December 2015 (2)
February 2016 (2)
March 2016 (4)
April 2016 (4)
May 2016 (5)
June 2016 (4)
July 2016 (5)
August 2016 (4)
September 2016 (4)
October 2016 (5)
November 2016 (4)
December 2016 (4)
January 2017 (5)
February 2017 (4)
March 2017 (4)
April 2017 (3)
May 2017 (5)
June 2017 (4)
July 2017 (5)
August 2017 (4)
September 2017 (3)
October 2017 (5)
November 2017 (4)
December 2017 (3)
January 2018 (5)
February 2018 (4)
March 2018 (4)
April 2018 (4)
May 2018 (4)
June 2018 (4)
July 2018 (5)
August 2018 (4)
September 2018 (5)
October 2018 (3)
March 2019 (4)
May 2019 (2)
June 2019 (5)
July 2019 (2)
August 2019 (2)
September 2019 (4)
October 2019 (5)
November 2019 (4)
December 2019 (5)
January 2020 (5)
February 2020 (4)
March 2020 (5)
April 2020 (1)
May 2020 (2)
June 2020 (1)
July 2020 (1)
August 2020 (5)
September 2020 (4)
October 2020 (4)
November 2020 (5)
December 2020 (4)
January 2021 (6)
February 2021 (4)
March 2021 (4)
April 2021 (4)
May 2021 (2)

Categories

Air Conditioning (12)Alignment (17)Alternator (2)Auto Safety (6)Automotive News (9)Battery (15)Brakes (14)Cabin Air Filter (8)Check Engine Light (4)Cooling System (16)Customer Detective Work (1)Dashboard (3)Diagnostics (5)Diesel Maintenance (1)Differential Service (3)Drive Train (10)Emergency Items (1)Engine Air Filter (3)Exhaust (8)Fluids (17)Fuel Economy (7)Fuel Saving Tip: Slow Down (2)Fuel System (49)Headlamps (4)Inspection (6)Keys to a long lasting vehicle (4)Maintenance (66)Monitoring System (3)Oil Change (3)Older Vehicles (5)Parts (10)Safe Driving (1)Safety (6)Serpentine Belt (4)Service Intervals (10)Service Standards (14)Shocks & Struts (8)Shocks and Struts (1)Steering (12)Suspension (3)Timing Belt (8)Tire Pressure Monitoring System (1)Tire Rotation and Balancing (2)Tires (1)Tires and Wheels (45)Transmission (8)Warranty (2)Water Pump (1)What Customers Should Know (51)Wheel Bearings (2)Windshield Wipers (8)Winter Prep (1)

What Our Customers Are Saying

reviewicon

The business always does a great job and takes care of him. They are very polite.

reviewicon

We brought an older Buick my son drives...it needed a new sensor..we called at 9am; it was towed in and fixed by 3!

reviewicon

Dependable, caring. We have confidence in the work TJ's does with our family's vehicles.

reviewicon

Going to Tjs is a real delight. I have been a regular customer since I moved to Rockford 4 years ago. You can't go wrong at Tj's!!

reviewicon

I always trust the advice and service I receive.

reviewicon

As always, no complaints on my visit. All my questions were answered in detail.

  • ACDelco
  • ASE (Automotive Service Excellence)
  • Rockford IL
  • Wix
  • Walker
  • Champion
  • Moog
  • Gates
  • Monroe
  • TECH-NET Professional Auto Service - Trans
  • Car Care Aware
  • Call Us For Service: 815-399-2886