Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
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815-399-2886 | 3427 E State St

AUTONET TV

AUTONET TV, Rockford, IL

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

Posted June 16, 2019 7:45 AM

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at TJ's Auto Center Inc.. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at TJ's Auto Center Inc. as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at TJ's Auto Center Inc., we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

TJ's Auto Center Inc.
3427 E. State St.
Rockford, Illinois 61108
815-399-2886



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What Our Customers Are Saying

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The business always does a great job and takes care of him. They are very polite.

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We brought an older Buick my son drives...it needed a new sensor..we called at 9am; it was towed in and fixed by 3!

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Dependable, caring. We have confidence in the work TJ's does with our family's vehicles.

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Going to Tjs is a real delight. I have been a regular customer since I moved to Rockford 4 years ago. You can't go wrong at Tj's!!

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I always trust the advice and service I receive.

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As always, no complaints on my visit. All my questions were answered in detail.

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As usual, the problem was handled efficiently, professionally, and expeditiously.

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I was extremely satisfied with my entire experience at TJ's Auto Center. They communicated with me every step of the way.

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Clear information, good work, handy location, courteous service

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The service was excellent. He said when he arrived at the business they were closed, but they opened up to service his vehicle.

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Always very thorough. I always receive a call before any work is completed, which I am thankful for. I can always talk to them about recommendations for any vehicle.

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Always a pleasant, honest, jobs well done and on time.

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Went in for my VW Bug, which many mechanics wince when they see me, but TJ's is always helpful and ready to be of service!

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The entire staff are very knowledgeable and professional.

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Mechanics always do a great job. All the staff is great. Scheduling an appointment is easy. They are very accommodating to my challenging work schedule.

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Mechanics always do a great job. All the staff is great. Scheduling an appointment is easy. They are very accommodating to my challenging work schedule.

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Lilian said they charged her the same price as what was estimated to her. She was happy with the service and pleased with how prompt they were.

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Friendly, great customer service. Took care of my needs. In and out rather quickly.

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