Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed
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815-399-2886 | 3427 E State St

AUTONET TV

AUTONET TV, Rockford, IL

Make your Service Visit at TJ's Auto Center Inc. a Good One

Posted September 30, 2018 11:37 AM

Most people don't love going to get their vehicle serviced, but it's one of those things you just have to do. So you might as well get the most of out of it. There are some steps you can take that will likely help you get the best results possible.

For one thing, it's important to describe your problem (or problems) to the service advisor accurately and clearly. If your vehicle is making a noise, for example, take time to really listen to it and think of the best way to describe it. Does it increase in speed when you go faster? If you feel a vibration somewhere, where in the vehicle does it seem to originate? Some service advisors recommend writing things down. That way the driver won't forget any important clues that could lead to a successful resolution of the problem.

Another thing is to make sure your vehicle is cleaned out and free of junk. That way the technician can access those nooks and crannies where some vital components may be. If your vehicle is full of strollers, boxes or your collection of fast food containers, it won't be easy for the technician to reach some of those parts. Oh, and if your vehicle is neat, it does send a signal that you really care about it.

Finally, stay out of the way of the technician. A recent survey of technicians reveals they work more efficiently and do a better job when they don't have someone hanging on their every move. Can you imagine how you'd feel if someone hovered over you all day while you were trying to get your work done?

TJ's Auto Center Inc.
3427 E. State St.
Rockford, Illinois 61108
815-399-2886



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What Our Customers Are Saying

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The business always does a great job and takes care of him. They are very polite.

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We brought an older Buick my son drives...it needed a new sensor..we called at 9am; it was towed in and fixed by 3!

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Dependable, caring. We have confidence in the work TJ's does with our family's vehicles.

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Going to Tjs is a real delight. I have been a regular customer since I moved to Rockford 4 years ago. You can't go wrong at Tj's!!

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I always trust the advice and service I receive.

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As always, no complaints on my visit. All my questions were answered in detail.

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As usual, the problem was handled efficiently, professionally, and expeditiously.

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I was extremely satisfied with my entire experience at TJ's Auto Center. They communicated with me every step of the way.

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Clear information, good work, handy location, courteous service

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The service was excellent. He said when he arrived at the business they were closed, but they opened up to service his vehicle.

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Always very thorough. I always receive a call before any work is completed, which I am thankful for. I can always talk to them about recommendations for any vehicle.

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Always a pleasant, honest, jobs well done and on time.

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Went in for my VW Bug, which many mechanics wince when they see me, but TJ's is always helpful and ready to be of service!

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The entire staff are very knowledgeable and professional.

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Mechanics always do a great job. All the staff is great. Scheduling an appointment is easy. They are very accommodating to my challenging work schedule.

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Mechanics always do a great job. All the staff is great. Scheduling an appointment is easy. They are very accommodating to my challenging work schedule.

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Lilian said they charged her the same price as what was estimated to her. She was happy with the service and pleased with how prompt they were.

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Friendly, great customer service. Took care of my needs. In and out rather quickly.

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